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  • Why not just issue NT$2,000 in stimulus vouchers or cash to each citizen instead of requiring them to pay NT$1,000 in cash to purchase NT$3,000 worth of vouchers?
    • 2020-06-19

    The reason is that issuing NT$2,000 directly would only generate NT$2,000 in increased consumption per person, while this voucher program will boost it by at least NT$3,000, and actually even more if one includes the effects of various promotional campaigns tied to the program that have been launched by businesses around Taiwan.

  • Can the vouchers be exchanged for cash?
    • 2020-06-19

    No, they cannot. Small shop owners and stall vendors can launch promotional campaigns offering products or services worth NT$200 or NT$500 (the denominations of the vouchers), which should help to further boost consumption.

  • Why doesn't the government directly issue the triple stimulus vouchers to the 1.2 million low-income households in Taiwan?
    • 2020-06-19

        In order to avoid labeling low- and middle-income households

        The government will deposit NT$1,000 in cash into their bank accounts for them to choose freely among the printed and digital voucher options.

  • Why should the four major mobile payment platforms be supported? Are there any suspicions of profiteering?
    • 2020-06-19

    A total of 49 qualified vendors have been approved for digital vouchers within the mobile payment, electronic tickets, and credit card industries. Other qualified vendors that would like to participate can join as well.

  • Has the government adopted any accompanying measures to prevent long lines for the purchase of vouchers at post offices?
    • 2020-06-19

        Besides the post office option, people can choose to pre-order the vouchers for purchase at a designated convenience store, or choose one of the digital voucher options.

        Also, extra counters will be opened at post offices for people to purchase the vouchers.

        Furthermore, post offices will be open for extra business hours on Saturday July 18 and Saturday July 25.

  • Are foreigners living in Taiwan eligible to receive the vouchers?
    • 2020-06-19

        If a foreigner has renounced their original citizenship and has become a naturalized ROC citizen, they are eligible for the vouchers even if they have not completed household registration. They only need to present their Alien Resident Certificate and National Health Insurance card to collect the vouchers.

        ROC citizens’ foreign spouses who possess an ARC are also eligible for the vouchers.

  • Can the vouchers be used to book lodgings through online booking sites?
    • 2020-06-19

    They can be used on booking sites that have been approved by the industry competent authority and announced by the MOEA. They can also be used on-site at the lodging.

  • What e-commerce categories does the voucher program apply to?
    • 2020-06-19

          The e-commerce platforms announced by the Ministry of Economic Affairs and determined by the relevant competent authority of the businesses, including arts and cultural performances, sports events, tourist activities, etc.

        The government will provide an identification mark for e-commerce websites included in the program.

  • Can the ineligible spending categories be distinguished when the credit card and electronic payment options are used under the voucher program?
    • 2020-06-19

    Credit card and electronic payment companies will design a screening and exclusion mechanism to exclude items that are not eligible for voucher use.

  • Why are not all e-commerce operators eligible?
    • 2020-06-19

    As e-commerce operators have been less affected by the COVID-19 pandemic compared to physical stores, the public is encouraged to shop at physical stores.

  • If the credit card registered under the voucher program is also tied to mobile payment, online and offline spending may not be able to be distinguished between, thereby affecting proper settlement and rebate.
    • 2020-06-19

    Voucher settlement and rebate depends on the digital payment tool the user chooses. If the credit card is tied to mobile payment and that is used to pay, then the spending accumulation and rebate is kept by the credit card.

  • Will such exclusion hurt small online enterprises?
    • 2020-06-19

    E-commerce operators have been less affected by the COVID-19 pandemic compared to physical stores, so the public is encouraged to shop at physical stores.

  • Can the vouchers be used to pay for taxi via an app (such as Uber or Taiwan Taxi)?
    • 2020-06-19

    Yes, but only for apps for taxi services that have been approved by the industry competent authority and announced by the MOEA.

  • Bankers admit that there is a potential loophole when the credit card is used in conjunction with the digital voucher. People can spend NT$3,000 with their credit card and receive the NT$2,000 rebate, and then return the goods purchased at the store for full refund.
    • 2020-06-19

    The digital voucher rebate will only be issued 8 days after the full amount is spent, in order to avoid users returning the goods for cash refund.

  • Why can the vouchers be used to purchase lottery tickets but not to buy stocks or pay government administration fees?
    • 2020-06-19

    The vouchers can be used to purchase lottery tickets based on the consideration that the main purpose of the public welfare lottery is to assist disadvantaged groups.

  • How can street vendors without proper business registration and tax ID redeem the vouchers?
    • 2020-06-19

    Street vendors and market shop owners can ask their local trade association for assistance in redeeming vouchers. They can also re-use the vouchers for raw material or other purchases.

  • How can an unregistered temple redeem vouchers it receives as donations?
    • 2020-06-19

    Temples with a tax ID can exchange the vouchers at any bank or post office. Unregistered temples without a tax ID can use the vouchers to purchase needed goods or donate them to other charities.

  • Can the vouchers be used on online ticketing selling websites?
    • 2020-06-19

    They can be used on e-commerce platforms announced by the MOEA and determined by the relevant competent authority of the businesses, including arts and cultural performances, sports events, tourist activities, etc. The government will provide an identification mark for e-commerce websites included in the program.

  • Can the vouchers be used to buy multi-trip tickets (with expiration dates) from Taiwan High Speed Rail and/or Taiwan Railway? Can they be used to purchase the Taipei MRT’s NT$1,280 monthly pass?
    • 2020-06-19

    Yes to both questions.

  • Vouchers can only be redeemed at least one week after being issued, thus posing a burden for the small businesses that mainly use cash.
    • 2020-06-19

    The vouchers will be issued starting from July 15 onwards. Vendors who receive vouchers as payment can immediately use them to make purchases, and from July 23 they can start redeeming them. Therefore, there shouldn’t be a burden on small businesses.